Refund policy

Service Completion Policy

Because Honor & Bloom provides a service — the placement of fresh flowers at a gravesite — rather than a shippable product, our return policy works differently than a typical retail purchase.

Once flowers have been placed at the gravesite and photo confirmation has been sent, the order is considered complete and fulfilled. At that point, the order is final and not eligible for return, refund, or exchange.

This is because:

• Flowers are a perishable good and cannot be returned once placed
• The service (the visit and placement itself) has already been rendered
• Placement location, timing, and care are confirmed via the photo we send you

Before placement, you may:

• Cancel or modify your order
• Correct gravesite details (name, location, section/plot number)
• Request a different flower selection

After placement, if something went wrong, we still want to make it right. Please contact us within 48 hours at contact@honorbloom.com or 305-999-5403 if:

• The wrong gravesite was visited
• The photo confirms an error in placement
• The flowers used differ significantly from what was ordered

We'll review these cases individually and may offer a re-placement visit or partial credit at our discretion, even though the original order itself is not refundable.

Subscription services (Monthly/Quarterly): This same no-return policy applies to each individual visit within your plan. You may cancel future visits at any time, but completed visits are final.